All parts supplied by Eastern BMW Parts are covered by a 2-year warranty from the date of purchase.
The warranty does not cover:
- Normal wear and tear.
- Incorrect fitting or installation.
- Misuse, neglect, modification, or accidental damage.
- Damage or faults caused by other vehicle components.
- Parts used for motorsport, racing, or competition purposes.
- Any associated costs, including labour, fitting, recovery, vehicle hire, or other consequential expenses.
To process a warranty claim, we may require the part to be returned for inspection. Proof of purchase will also be required.
If a warranty claim is approved, Eastern BMW Parts will, at our discretion, repair, replace, or refund the faulty part.
Returns
We accept returns within 14 days of delivery, provided the following conditions are met:
The part has not been fitted or used.
The part is returned in its original packaging.
All packaging, labels, accessories, and documentation are included.
Returns that do not meet these conditions may be refused.
Special-order, customised, or non-returnable items may not be eligible for return. Please check with us before ordering if you are unsure.
Customers are responsible for return postage unless the item is faulty, damaged, or has been supplied incorrectly.
Faulty or Incorrect Parts
If you receive a faulty, damaged, or incorrect part, please contact us as soon as possible.
We may ask for photographs or other information to help us assess the issue. Where the fault or error is confirmed, we will arrange an appropriate replacement, repair, or refund.
Important
These terms do not affect your statutory rights under UK consumer law.
Eastern BMW Parts reserves the right to inspect returned parts before approving a refund, exchange, or warranty claim.