We’re very sorry to hear that you have not received your parcel as expected. We always do our best to ensure orders are delivered safely and promptly, however, on occasion, delays or delivery issues can occur.
To help us investigate your query and resolve it as quickly as possible, please send us an email or open a chat.
Thank you for your patience and cooperation while we look into this for you.
We’re here to help. Complete the form below and our team will be happy to assist you.
Edinburgh's Luxury Car Village, Newbridge, Edinburgh EH28 8TG
0131 467 6000
bmwparts@easternholdings.co.uk
Monday to Friday
From 8am to 5pm
Edinburgh's Luxury Car Village
Lonehead Drive, Newbridge
Edinburgh, EH28 8TG
Find quick answers to our most common questions.
You’ll receive a tracking link via email once your order ships.
Most orders arrive within 3–7 business days, depending on location.
Yes, we ship to most countries worldwide.
Please contact us within 24 hours to update your address.
Reach out to our support team and we’ll help resolve the issue.
We accept returns within 30 days of purchase for unused items.
Contact our support team to receive return instructions.
Return shipping costs are the customer’s responsibility unless the item is defective.
