Contact

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We’re here to help. Complete the form below and our team will be happy to assist you.

Edinburgh's Luxury Car Village, Newbridge, Edinburgh EH28 8TG

0131 467 6000

bmwparts@easternholdings.co.uk

Monday to Friday
From 8am to 5pm

Find quick answers to our most common questions.

How can I track my order?

You’ll receive a tracking link via email once your order ships.

How long will delivery take?

Most orders arrive within 3–7 business days, depending on location.

Do you offer international shipping?

Yes, we ship to most countries worldwide.

Can I change my shipping address after ordering?

Please contact us within 24 hours to update your address.

What should I do if my package is lost?

Reach out to our support team and we’ll help resolve the issue.

What is your return policy?

We accept returns within 30 days of purchase for unused items.

How do I start a return?

Contact our support team to receive return instructions.

Do you cover return shipping?

Return shipping costs are the customer’s responsibility unless the item is defective.